Hearing Experts is an innovative hearing aids provider originating from Germany. As one of the largest and most reputable hearing aids provider, we boast the highest number of satisfied customers in Germany.
Here in South East Asia, Hearing Experts aims to provide customers with the same quality advice and personalised hearing solutions, all in the comfort of a customer’s own home. We accomplish this largely through phone consultancy, where we discuss and evaluate a customer’s personal situation and then provide the best solution for his or her case.
Hearing Experts aims to lower the hurdles that keep many people from informing themselves about hearing aids. Our extensive experience with all existing hearing aid manufacturers takes the burden of having to make comparisons off our customer’s hands – we make the hearing aid market transparent for our customers whilst offering the most up-to-date models at the best price.
- Individual consultation of customers regarding hearing problems and hearing aids.
- Professional support of customers from the first point of contact to the final sale - no cold-callings, but content-rich consultations for demanding customers.
- Create the best customer journeythrough counselling and instruction.
- Development of individual solutions for our customers on basis of identified needs and expectations jointly with our partners and customers.
- Thai native with sufficient proficiency in English. You will need to be able to conduct content-rich and detail-heavy conversations with customers in the aforementioned languages.
- Possess work experience as a customer care agent or in similar positions with high relevance of customer interaction.
- Ideally experience with medical devices and/or healthcare services.
- Good customer orientation and professionalism in engaging with our customers.
- Empathy for people and their expectations towards a medical product.
- Hands-on-mentality and performance orientated.
- Independent thinker, good problem solving skills, adept at communicating with diverse populations, and have an entrepreneurial mindset.
- Preferably Junior Executives specializing in Sales - Telesales/Telemarketing or equivalent.
- Salary and positions offered will be dependent on experience